🔍

Transaction/Bundle Lookup

Paid via M-Pesa but bundle didn't arrive? Enter your code or paste your full SMS below.

Two ways to check:
  1. Paste your full M-Pesa SMS — the entire confirmation message received after paying.
  2. Paste just the code — the 10-character code at the start (e.g. UFS439Q6ER).
What can happen:
  1. Bundle delivered — see a delivery confirmation.
  2. Not yet delivered — schedule your exact delivery time.
  3. Amount didn't match a bundle (within 24h) — get a full refund or pick a bundle instead.
  4. Amount didn't match + 24h passed — pick a bundle. If you need to top up the difference, pay it now via M-Pesa and schedule delivery.
1
Enter code
2
Check status
3
Take action
Enter your 10-character M-Pesa code or paste the full SMS.
📅 Choose Delivery Timing
Send it right now, or pick a specific time — we cannot mark it delivered before it actually goes out.
Now
Queues for immediate dispatch
🕒
Pick a time
Any time from now, up to 30 days
We'll queue it for immediate dispatch — usually within seconds.
✅ Delivery Scheduled
Your payment didn't match a bundle price
↩️
Get a Refund
Money returned to your M-Pesa
📦
Get a Bundle
Pick closest bundle at your chosen time
Our team will reverse this to your M-Pesa. Usually within a few minutes.
⏰ Refund Window Closed
📱
Check your phone
An M-Pesa payment request of Ksh has been sent to .

Enter your M-Pesa PIN to confirm. This screen updates automatically.
Waiting for payment… (2:00)
↩️ Refund Request Logged
🔄 Checking status…
✅ Payment Confirmed — Bundle Scheduled
📦 Bundle Scheduled
⚠️ Didn't receive this bundle?
🚩
Open a Dispute
We'll investigate and confirm the best resolution — you can suggest a time
↩️
Get a Refund
Reverse payment back to your M-Pesa
Disputes are reviewed within 24 hours. You can track progress on this page.
⏳ Dispute Under Review